{"id":2486,"date":"2025-07-10T15:39:07","date_gmt":"2025-07-10T13:39:07","guid":{"rendered":"https:\/\/btop.pl\/?p=2486"},"modified":"2026-09-04T12:05:23","modified_gmt":"2026-09-04T10:05:23","slug":"how-to-pack-parcels-correctly-in-e-commerce","status":"publish","type":"post","link":"https:\/\/btop.pl\/en\/how-to-pack-parcels-correctly-in-e-commerce\/","title":{"rendered":"How to pack e-commerce shipments correctly?"},"content":{"rendered":"<p><b>A practical guide for retailers who want to reduce complaints and improve the customer experience<\/b><\/p>\n<p><span style=\"font-weight: 400\">In the world of e-commerce, the packaging process is not just a matter of aesthetics. It's the last physical point of contact between the customer and your shop - the moment where quality service meets the real product. And a lot depends on how you package it. A badly packaged parcel means risk of damage, returns and complaints. A well-packed one - builds a professional image, reduces logistical costs and increases the chances of a return customer. Below you will find a practical step-by-step guide - how to pack your parcels so that they are safe, professional and comply with the requirements of courier companies.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><b>Why should you care about the way you pack?<\/b><\/p>\n<p><span style=\"font-weight: 400\">In e-commerce, you don't get a second chance to make a first impression. And it's often the package that makes it. Correct packaging:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">protects the product from damage during transport,<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">reduces the risk of complaints,<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">reduces the costs associated with reverse logistics,<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">influences a positive customer experience,<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">strengthens credibility and brand perception.<\/span><\/li>\n<\/ul>\n<p><b><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-2488\" src=\"https:\/\/btop.pl\/wp-content\/uploads\/Zrzut-ekranu-2025-07-10-o-15.12.50.png\" alt=\"\" width=\"794\" height=\"791\" srcset=\"https:\/\/btop.pl\/wp-content\/uploads\/Zrzut-ekranu-2025-07-10-o-15.12.50.png 794w, https:\/\/btop.pl\/wp-content\/uploads\/Zrzut-ekranu-2025-07-10-o-15.12.50-768x765.png 768w, https:\/\/btop.pl\/wp-content\/uploads\/Zrzut-ekranu-2025-07-10-o-15.12.50-384x384.png 384w\" sizes=\"auto, (max-width: 794px) 100vw, 794px\" \/><\/b><\/p>\n<p>&nbsp;<\/p>\n<p><b>Step 1: Selecting the right packaging<\/b><\/p>\n<p><span style=\"font-weight: 400\">The basic principle - the packaging must match the type and size of the product. In practice, this means:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">corrugated cardboard box, minimum 3 layers (5 layers for heavier or fragile products),<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">packaging size close to the product - no unnecessary empty space,<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">a few cm of play on each side for the filling material.<\/span><\/li>\n<\/ul>\n<p><b><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-2489\" src=\"https:\/\/btop.pl\/wp-content\/uploads\/Zrzut-ekranu-2025-07-10-o-15.12.59.png\" alt=\"\" width=\"793\" height=\"793\" srcset=\"https:\/\/btop.pl\/wp-content\/uploads\/Zrzut-ekranu-2025-07-10-o-15.12.59.png 793w, https:\/\/btop.pl\/wp-content\/uploads\/Zrzut-ekranu-2025-07-10-o-15.12.59-768x768.png 768w, https:\/\/btop.pl\/wp-content\/uploads\/Zrzut-ekranu-2025-07-10-o-15.12.59-384x384.png 384w\" sizes=\"auto, (max-width: 793px) 100vw, 793px\" \/><\/b><\/p>\n<p>&nbsp;<\/p>\n<p><b>What to avoid:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">too large cartons for small products,<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">damaged or used packaging with reduced rigidity,<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">soft packaging (e.g. plastic) that does not protect the contents.<\/span><\/li>\n<\/ul>\n<p><b><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-2490\" src=\"https:\/\/btop.pl\/wp-content\/uploads\/Zrzut-ekranu-2025-07-10-o-15.13.10.png\" alt=\"\" width=\"794\" height=\"793\" srcset=\"https:\/\/btop.pl\/wp-content\/uploads\/Zrzut-ekranu-2025-07-10-o-15.13.10.png 794w, https:\/\/btop.pl\/wp-content\/uploads\/Zrzut-ekranu-2025-07-10-o-15.13.10-768x768.png 768w, https:\/\/btop.pl\/wp-content\/uploads\/Zrzut-ekranu-2025-07-10-o-15.13.10-384x384.png 384w\" sizes=\"auto, (max-width: 794px) 100vw, 794px\" \/><\/b><\/p>\n<p>&nbsp;<\/p>\n<p><b>Step 2: Securing the contents inside the package<\/b><\/p>\n<p><span style=\"font-weight: 400\">Well-chosen packaging is only half the battle. It is also crucial to secure the centre properly. The product should not be allowed to move during transport. Recommendations:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Wrap the product in bubble wrap or cushioning foam,<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Fill empty spaces with kraft paper, air cushions, polystyrene chips or cardboard dividers,<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">if there is more than one product in the package - separate them by compartments or separate packaging.<\/span><\/li>\n<\/ul>\n<p><b><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-2491\" src=\"https:\/\/btop.pl\/wp-content\/uploads\/Zrzut-ekranu-2025-07-10-o-15.13.19.png\" alt=\"\" width=\"794\" height=\"794\" srcset=\"https:\/\/btop.pl\/wp-content\/uploads\/Zrzut-ekranu-2025-07-10-o-15.13.19.png 794w, https:\/\/btop.pl\/wp-content\/uploads\/Zrzut-ekranu-2025-07-10-o-15.13.19-768x768.png 768w, https:\/\/btop.pl\/wp-content\/uploads\/Zrzut-ekranu-2025-07-10-o-15.13.19-384x384.png 384w\" sizes=\"auto, (max-width: 794px) 100vw, 794px\" \/><\/b><\/p>\n<p>&nbsp;<\/p>\n<p><b>Step 3: Sealing the package correctly<\/b><\/p>\n<p><span style=\"font-weight: 400\">Use a sturdy packing tape at least 48 mm wide for sealing. For heavier shipments, consider using fibre-reinforced tape or additional strapping. Don't use office tape or tape that is too narrow - it doesn't do the job. Use the tried and tested \u201eH\u201d method:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">one tape along the carton joint,<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">two tapes crosswise around the edges of the cardboard box,<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">identical sealing of both the top and bottom of the package.<\/span><\/li>\n<\/ul>\n<p><b><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-2492\" src=\"https:\/\/btop.pl\/wp-content\/uploads\/Zrzut-ekranu-2025-07-10-o-15.13.26.png\" alt=\"\" width=\"792\" height=\"797\" srcset=\"https:\/\/btop.pl\/wp-content\/uploads\/Zrzut-ekranu-2025-07-10-o-15.13.26.png 792w, https:\/\/btop.pl\/wp-content\/uploads\/Zrzut-ekranu-2025-07-10-o-15.13.26-768x773.png 768w\" sizes=\"auto, (max-width: 792px) 100vw, 792px\" \/><\/b><\/p>\n<p>&nbsp;<\/p>\n<p><b>Step 4: Labelling the package<\/b><\/p>\n<p><span style=\"font-weight: 400\">The address label should be legible and placed in a prominent position. Additional markings such as \u201ecarefully\u201d, \u201eglass\u201d, \u201etop\u201d are recommended for delicate or demanding products. Guidelines:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">place the label on the longest side of the consignment,<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">do not seal the label with tape - this may make it impossible to read at the sorting office,<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">do not place the label in an area that may fold or open.<\/span><\/li>\n<\/ul>\n<p><b><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-2493\" src=\"https:\/\/btop.pl\/wp-content\/uploads\/Zrzut-ekranu-2025-07-10-o-15.13.36.png\" alt=\"\" width=\"792\" height=\"795\" srcset=\"https:\/\/btop.pl\/wp-content\/uploads\/Zrzut-ekranu-2025-07-10-o-15.13.36.png 792w, https:\/\/btop.pl\/wp-content\/uploads\/Zrzut-ekranu-2025-07-10-o-15.13.36-768x771.png 768w, https:\/\/btop.pl\/wp-content\/uploads\/Zrzut-ekranu-2025-07-10-o-15.13.36-384x384.png 384w\" sizes=\"auto, (max-width: 792px) 100vw, 792px\" \/><\/b><\/p>\n<p>&nbsp;<\/p>\n<p><b>Step 5: Final inspection before dispatch<\/b><\/p>\n<p><span style=\"font-weight: 400\">If you have any doubts - it is better to improve the packaging than to handle a complaint later. Before the package goes to the courier, check it for:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">the aesthetics and robustness of the closure,<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">the correct placement and adhesion of the label,<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">no sound of moving goods when the package is shaken.<\/span><\/li>\n<\/ul>\n<p><b><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-2494\" src=\"https:\/\/btop.pl\/wp-content\/uploads\/Zrzut-ekranu-2025-07-10-o-15.13.46.png\" alt=\"\" width=\"795\" height=\"792\" srcset=\"https:\/\/btop.pl\/wp-content\/uploads\/Zrzut-ekranu-2025-07-10-o-15.13.46.png 795w, https:\/\/btop.pl\/wp-content\/uploads\/Zrzut-ekranu-2025-07-10-o-15.13.46-768x765.png 768w, https:\/\/btop.pl\/wp-content\/uploads\/Zrzut-ekranu-2025-07-10-o-15.13.46-384x384.png 384w\" sizes=\"auto, (max-width: 795px) 100vw, 795px\" \/><\/b><\/p>\n<p>&nbsp;<\/p>\n<p><b>The most common mistakes to avoid<\/b><\/p>\n<ul>\n<li><span style=\"font-weight: 400\">use of too thin or inappropriate adhesive tape,<\/span><\/li>\n<li><span style=\"font-weight: 400\">no protection on the underside of the carton,<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">lack of filler when packing too much,<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">affixing the label to wall bends or joints,<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">use of old, damaged recycled cardboard boxes.<\/span><\/li>\n<\/ul>\n<p><b><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-2495\" src=\"https:\/\/btop.pl\/wp-content\/uploads\/Zrzut-ekranu-2025-07-10-o-15.13.54.png\" alt=\"\" width=\"795\" height=\"794\" srcset=\"https:\/\/btop.pl\/wp-content\/uploads\/Zrzut-ekranu-2025-07-10-o-15.13.54.png 795w, https:\/\/btop.pl\/wp-content\/uploads\/Zrzut-ekranu-2025-07-10-o-15.13.54-768x768.png 768w, https:\/\/btop.pl\/wp-content\/uploads\/Zrzut-ekranu-2025-07-10-o-15.13.54-384x384.png 384w\" sizes=\"auto, (max-width: 795px) 100vw, 795px\" \/><\/b><\/p>\n<p>&nbsp;<\/p>\n<p><b>Packaging as part of the brand image<\/b><\/p>\n<p><span style=\"font-weight: 400\">A well-packaged parcel can be the start of a customer relationship - not just the end of a transaction. A customer who receives a carefully packaged product is more likely to return and recommend your shop to others. Worth considering:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">enclosing a card to thank you for your purchase,<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">simple instructions for use or assembly,<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">discount code for your next order,<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">aesthetically pleasing or environmentally friendly packaging linked to the brand's visual identity.<\/span><\/li>\n<\/ul>\n<p><b><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-2496\" src=\"https:\/\/btop.pl\/wp-content\/uploads\/Zrzut-ekranu-2025-07-10-o-15.14.03.png\" alt=\"\" width=\"795\" height=\"792\" srcset=\"https:\/\/btop.pl\/wp-content\/uploads\/Zrzut-ekranu-2025-07-10-o-15.14.03.png 795w, https:\/\/btop.pl\/wp-content\/uploads\/Zrzut-ekranu-2025-07-10-o-15.14.03-768x765.png 768w, https:\/\/btop.pl\/wp-content\/uploads\/Zrzut-ekranu-2025-07-10-o-15.14.03-384x384.png 384w\" sizes=\"auto, (max-width: 795px) 100vw, 795px\" \/><\/b><\/p>\n<p>&nbsp;<\/p>\n<p><b>Summary<\/b><\/p>\n<p><span style=\"font-weight: 400\">The way you package directly affects costs, customer satisfaction and brand reputation. It's not just an operational task - it's a tool for building loyalty. Take as much care of this stage as you would an in-store offer. Because even the best-selling product can be misremembered - if it arrives in poor condition. Good packaging reduces complaints and returns, improves logistics and increases the chance of repeat purchases.<\/span><\/p>\n<p>&nbsp;<\/p>\n<blockquote><p><em>Author: Kacper Pawlak<\/em><\/p>\n<p><em>Date of publication: 10.07.2025r.<\/em><\/p><\/blockquote>","protected":false},"excerpt":{"rendered":"<p>A practical guide for retailers who want to reduce complaints and improve the customer experience In the world of e-commerce, the packaging process is not just a matter of aesthetics. It is the customer\u2019s final physical point of contact with your shop \u2013 the moment when the quality of service meets the actual product. And a great deal depends on how you pack it. A poorly packed parcel carries the risk of damage, returns and complaints. A well-packed one, on the other hand, builds a professional image, reduces logistics costs and increases the chances of customer loyalty.<span class=\"read_more_area\"><a class=\"read-more\" href=\"https:\/\/btop.pl\/en\/how-to-pack-parcels-correctly-in-e-commerce\/\"> Read more <\/a><\/span><\/p>","protected":false},"author":2,"featured_media":2503,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1,76,42,44,43,66,62,45,64,63,47,83,65,82,72,77,46,69,73,71,70,88,87,81,78,80,79,67,84,74,89,75],"tags":[],"class_list":["post-2486","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-aktualnosci","category-aliexpress","category-allegro","category-amazon","category-base","category-black-red-white","category-castorama","category-cdiscount","category-decathlon","category-ebay","category-emag","category-empikplace","category-homeyou","category-home24","category-inpost","category-joom","category-kaufland","category-leroy-merlin","category-manomano","category-mediaexpert","category-mediamarkt","category-obi-de","category-otto","category-pigu","category-shein","category-skroutz","category-super-pharm","category-temu","category-tiktok-shop","category-trendyol","category-vente-unique","category-xxxlutz"],"_links":{"self":[{"href":"https:\/\/btop.pl\/en\/wp-json\/wp\/v2\/posts\/2486","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/btop.pl\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/btop.pl\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/btop.pl\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/btop.pl\/en\/wp-json\/wp\/v2\/comments?post=2486"}],"version-history":[{"count":5,"href":"https:\/\/btop.pl\/en\/wp-json\/wp\/v2\/posts\/2486\/revisions"}],"predecessor-version":[{"id":5230,"href":"https:\/\/btop.pl\/en\/wp-json\/wp\/v2\/posts\/2486\/revisions\/5230"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/btop.pl\/en\/wp-json\/wp\/v2\/media\/2503"}],"wp:attachment":[{"href":"https:\/\/btop.pl\/en\/wp-json\/wp\/v2\/media?parent=2486"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/btop.pl\/en\/wp-json\/wp\/v2\/categories?post=2486"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/btop.pl\/en\/wp-json\/wp\/v2\/tags?post=2486"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}