{"id":3615,"date":"2026-01-30T08:27:13","date_gmt":"2026-01-30T07:27:13","guid":{"rendered":"https:\/\/btop.pl\/?p=3615"},"modified":"2026-09-04T12:04:59","modified_gmt":"2026-09-04T10:04:59","slug":"this-is-what-buyers-expect-from-e-commerce-customer-service-do-you-meet-these-requirements","status":"publish","type":"post","link":"https:\/\/btop.pl\/en\/this-is-what-buyers-expect-from-e-commerce-customer-service-do-you-meet-these-requirements\/","title":{"rendered":"This is what shoppers expect from e-commerce customer service - do you meet these requirements?\u00a0"},"content":{"rendered":"

In 2026, e-commerce customers are more informed than ever. It's not enough to have an attractive product and a competitive price - today the choice of shop is determined by <\/span>purchasing experience<\/span><\/b>. These are what build loyalty, positive feedback and long-term brand relationships.<\/span>\u00a0<\/span><\/p>\n

As the report shows\u00a0<\/span>Gemius E-commerce in Poland 2024<\/span><\/b>, previous positive experiences are the most important factor besides money in choosing an online shop.<\/span>
\nThe question is: does your e-commerce meet these expectations?<\/span>\u00a0<\/span><\/p>\n

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  1. Customers expect a positive experience<\/span><\/b><\/li>\n<\/ol>\n

    The shopping experience is much more than the shopping cart and payment itself. It encompasses every contact a customer has with a brand - from website design to post-sale communication.<\/span>\u00a0<\/span><\/p>\n

    Therefore:<\/span>\u00a0<\/span><\/p>\n