Professional service for your EmpikPlace account
Increase sales and build leads on Empik Marketplace
EmpikPlace (Empik Marketplace) is one of the fastest growing e-commerce platforms in Poland. With more than 35 million visits per month, 5+ million customers and more than 10 million orders per year, Empik marketplace is one of the most successful sales scaling channels in Polish e-commerce. If you want to enter this space, it makes sense to enlist the help of a professional marketplace agency. See what we can offer you!
Empik Marketplace: help with your account
For brands, manufacturers and online shops, a presence on Empik Marketplace means:
- access to a huge, loyal customer base,
- high conversion due to Empik's brand recognition,
- the possibility of quickly increasing sales without investing in your own marketing.
In contrast, for a company with no experience on the marketplace, this means hundreds of operational responsibilities that determine whether an account will scale... or be blocked.
This is why our professional Empik Marketplace account service was created, so you develop your sales and we take care of the rest.
What does working with a marketplace agency on Empik Marketplace offer?
Selling on Empik Marketplace is not just about listing. It is a continuous process that has to work perfectly:
- visibility of offers,
- price optimisation,
- order handling,
- compliance with Empik regulations,
- fast delivery of shipments,
- maintaining quality indicators,
- data analysis and scaling.
That is why we offer a full end-to-end service for the Empik Marketplace account, which includes several activities.
Which markets does Empik cover?
Empik operates on the Polish market, enabling it to reach a broad customer base interested in areas such as culture, electronics, home, beauty and everyday products.
What can we provide you with as part of the EmpikPlace service package?
- 1
Registration and configuration of retailer account on Empik Marketplace
We take care of account configuration, logistics and delivery settings, and integration with tools (Base, ERP, Empik API). This ensures that the account launches quickly, correctly and without errors. - 2
Creating and optimising offers on the marketplace - visibility and conversion
Empik Marketplace has a very specific search engine and algorithms for displaying listings. We create: professional product descriptions, optimised titles, a set of category parameters, visually appealing listings, matching images and infographics. Your products are more frequently visible and more likely to be purchased. - 3
Comprehensive price and offer management on EmpikPlace
Empik's market is competitive - especially in electronics, books, toys, beauty and home. That is why we provide price and competition monitoring and support Empik's promotions and campaigns. Your offer constantly maintains an edge. - 4
Order processing and logistics on the Empik Marketplace
We take care to ensure timely completion, update statuses, synchronise inventories and eliminate logistical errors. In this way, the account maintains high quality indicators that determine the visibility of the offers. - 5
Empik Marketplace customer service and terms and conditions
Our agency provides: responses to customer messages, quick response to complaints, compliance with Empik's returns policy and support in disputes. - 6
Empik Marketplace advertising campaigns
We run PPC campaigns, promotional activities and featured listings. The aim of our agency marketplace is to increase visibility and accelerate sales. - 7
Constant reporting and analysis of results
You receive sales reports, action recommendations and profitability analysis. We create a strategy that realistically increases GMV.
What awaits retailers who decide to enter Empikplace?
-
Empik Marketplace account audit
Before we start working together, we perform a full audit in which we assess:- Are your listings categorised correctly?
- Are they realising the full SEO potential of Empik?
- Do the main images meet the Marketplace requirements?
We identify rotating, seasonal and low-margin products. We identify growth areas and sales blockers. We check: the quality of the account, the completeness of the data and compliance with Empik Marketplace regulations.
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Benefits of selling on Empik Marketplace
- Reaching millions of customers
- High credibility with the Empik brand
- No need to build your own infrastructure
- Marketing and promotional tools
- Rapid assortment scaling
- Sales increase by as much as 50-200% in the first few months with professional service.
-
The most common challenges for sellers on Empik Marketplace
Vendors most often report:- high competition in popular categories,
- the need for constant updating of offers,
- fast shipping requirements,
- commissions, which need to be skilfully balanced with the price,
- difficulties in optimising listings.
Therefore, the key is strategy, automation and ongoing account management.
How do I start selling on Empik Marketplace?
With our EmpikPlace account service, we will do it faster and without the risk of mistakes. The entry process is simple - but it's worth doing it right:
- 1
Company account registration
- 2
Verification of documents
- 3
Adding products (manually or by import)
- 4
Setting of prices and terms of delivery
- 5
Start of sales
Frequently asked questions about selling and operating an EmpikPlace / Empik Marketplace account
Professional service for an EmpikPlace account includes: setting up and configuring the account, preparing and optimising offers, managing prices, promotions and stock levels, handling orders and customers, reporting results and analysing sales and ensuring compliance with Empik Marketplace regulations.
Yes, but it requires knowledge of the marketplace's rules and regulations, regular updates of listings, and prompt customer and order handling. Lack of time or experience often leads to a drop in visibility of listings, cancellation of orders or blocking of accounts. This is why many companies choose to work with our marketplace agency.
Empik charges a category-dependent commission (typically 6% to 22%) and a retailer account subscription fee - the amount depends on the cooperation model chosen. On top of this, there are operational costs related to shipping and logistics management. The marketplace agency can prepare an accurate profitability calculation and help determine the optimal pricing policy.
Registration and verification usually take 1-5 working days, while adding listings and optimising the listing takes a few days to a few weeks (depending on scale). With the support of our marketplace agency, the process can be shortened by up to 50-70% and avoid the mistakes that often delay the start of sales.
Yes, within the EmpikPlace account service we can respond to buyers' messages, handle complaints, returns and disputes. Fast and compliant communication directly affects: seller ratings, visibility of offers and number of orders.
Yes. We configure the integration so that the account runs faster, more stable and without the risk of operational errors.
Yes, especially if you don't have time for ongoing maintenance and want to increase sales quickly. Working with a marketplace agency saves time, speeds up growth and increases account security.
Yes, we prepare: account and listing audit, category and competitor analysis, sales forecasts and action recommendations for 30-90 days.
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